GCS marketplace orders
- Contact us first — email support@globalcardshow.com or use Support chat with your order ID and photos if relevant.
- Not as described / damage in transit — report promptly after delivery with photos. We may offer refund, partial credit, or return label per Shipping & Returns.
- Item not received — we investigate tracking and carrier claims. Do not open a chargeback until you’ve given us a reasonable window to resolve (typically a few business days after you contact us).
- Card payment chargebacks — filed through the card issuer / Stripe. We respond with order and shipping evidence. Abuse of chargebacks may result in account limits.
eBay sales
Purchases completed on eBay use eBay’s checkout, fees, and buyer protection. Open cases in eBay Resolution Center. GCS will fulfill and provide tracking; we cooperate with eBay requests. Do not expect GCS Stripe refunds for pure eBay checkouts.
Vault & condition
Vault storage uses reasonable care. Pre-existing condition not visible on intake photos, market value changes, and third-party grading opinions are not automatic refund grounds. See Consignment Agreement.
Resolution
We prioritize fair, fast human resolution. Material policy changes are posted on legal pages.
