Technical support
Bugs & site issues
Help us fix identify, scans, listings, and anything that looks broken.
Technical support
Technical support
Tell us the page, what you expected, and what happened. Opt in below to get an email when we update or ship your request.
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If identification looks wrong, use reverse image search pills and correct fields before approve. Attach card IDs and screenshots when reporting a miss.
Hard-refresh the page. If a specific card image is broken, note the card ID and whether front or back is missing.
Do not retry the same payment multiple times. Send the approximate time, amount, and any error text — we will check Stripe / order logs.
Listing failures usually include an API error snippet in admin inventory. Include that text plus the card ID when reporting.
When reporting a bug, include:
Site Help chat can open a ticket as Listing / card error or Other. Technical tickets may sync to our Jira service desk when configured.