Technical support
Bugs & site issues
Help us fix identify, scans, listings, and anything that looks broken.
Card identify / scan tools
If identification looks wrong, use reverse image search pills and correct fields before approve. Attach card IDs and screenshots when reporting a miss.
Images not loading
Hard-refresh the page. If a specific card image is broken, note the card ID and whether front or back is missing.
Checkout or payment errors
Do not retry the same payment multiple times. Send the approximate time, amount, and any error text — we will check Stripe / order logs.
eBay listing sync
Listing failures usually include an API error snippet in admin inventory. Include that text plus the card ID when reporting.
When reporting a bug, include:
- Page URL and browser (Chrome, Edge, Safari…)
- Card ID or submission ID if relevant
- What you expected vs what happened
- Screenshot or error message text
Site Help chat can open a ticket as Listing / card error or Other. Technical tickets may sync to our Jira service desk when configured.